Automation & Analytics
Transform your business digitally with solutions that automate and optimise processes, and provide valuable insights into customer data. This will enable your agents to be more productive and provide the highest level of customer service
Utilise Our Robotic Process Automation and Analytics to Find New Solutions for Long-Standing Challenges
To effectively operate a contact centre, it is important to have the right systems in place to allow teams to work efficiently, intelligently, and build strong customer relationships.
Robotic Process Automation (RPA) provides the necessary tools to streamline your workflow and boost efficiency. By combining RPA with Interaction Analytics and Desktop Analytics, you can gain valuable insights into customer data and drive business growth and return on investment (ROI).
Prism-Tec offers top-quality solutions that are customised to meet the needs of your organisation, whether your staff is working on-site, remotely, or in a hybrid setting. With the right tools, you can improve the customer experience and increase agent productivity while reducing operating costs.
Robotic Process Automation
Eliminate repetitive tasks to maximize productivity in the contact centre
- Automate data-related tasks without human intervention
- Reduce IT burden through automation
- Customize solutions to meet customer needs
- Use REST API to avoid the need for custom scripts
Interaction Analytics
Transform customer interactions into actionable insights
- Meet PCI compliance with built-in redaction capability
- Improve quality and service models with predictive algorithms
- Gain valuable insights through speech and text analytics
- Quickly and accurately search with LVCSR technology
Desktop Analytics
Eliminate repetitive tasks to maximize productivity in the contact centre
- Automate data-related tasks without human intervention
- Reduce IT burden through automation
- Customize solutions to meet customer needs
- Use REST API to avoid the need for custom scripts
Transform Your Business with the Winning Combination of Automation and Analytics – Unleash Your Data Insights and Streamline Your Operations for Unmatched Growth and Efficiency!
Office
Egale 1, 80 St, Albans Road,
Watford
WD17 1DL, UK
Hours
Mon-Fri: 8am - 5pm
Sat-Sun: Closed
Call Us
+ 44 1923 961 450