Managed Services
End-to-end contact centre managed-services contact centres of all sizes.
Our team of experts has the skills and experience to manage every aspect of your contact centre, from infrastructure to workforce management to customer interactions.
As we understand, contact centres are complex and dynamic environments that require constant attention and optimisation. Hence, our contact centre managed-services are designed to take the burden off your internal team. Consequently, you can focus on your core business while we take care of your contact center operations.
Our services include, but are not limited to, contact centre infrastructure management, routing and queuing management, workforce management optimisation, performance monitoring and reporting, agent training and coaching, integration with CRM and other systems, quality assurance, and compliance management.
Our services include but are not limited to:
- Contact centre infrastructure management
- Routing and queuing management
- Workforce management optimisation
- Performance monitoring and reporting
- Integration with CRM and other systems
- Quality assurance and compliance management
- Our team of experts works closely with your internal team to understand your business requirements and create a customised solution that meets your needs.
With our contact centre managed services, you can expect:
- Improved customer satisfaction and loyalty
- Increased agent productivity and efficiency
- Reduced costs and improved ROI
- Real-time and historical reporting
- Better visibility into customer interactions
- Seamless integration with existing systems
- Compliance with industry regulations
To schedule a consultation with one of our experts, contact us today. We will work with you to create a comprehensive plan that meets your unique business needs. With our contact centre managed-services, you can be confident that your contact centre is in good hands.
Office
Egale 1, 80 St, Albans Road,
Watford
WD17 1DL, UK
Hours
Mon-Fri: 8am - 5pm
Sat-Sun: Closed
Call Us
+ 44 1923 961 450